Return Policy
At Kallas Technologies, accessible via www.kallas.in, we are dedicated to delivering premium 3D printers, accessories, and related services. In the interest of transparency and maintaining a high standard of customer satisfaction, this Return Policy outlines the conditions and procedures under which returns and service redressals may be initiated.
By purchasing our products or engaging our services, you agree to the terms and conditions set forth below.
1. Return Policy for Products (3D Printers, Parts, and Accessories)
1.1 Eligibility for Returns
Products are eligible for return under the following conditions:
- The product delivered is damaged, defective, or non-functional.
- An incorrect product was delivered, differing from the model or specifications ordered.
- The product received is materially different from the description provided at the time of purchase.
1.2 Conditions for Accepting Returns
For a return to be accepted:
- A return request must be submitted within seven (7) calendar days from the date of delivery.
- The product must be returned in its original, unused condition, accompanied by:
- All original packaging materials.
- All included accessories, components, and documentation (such as user manuals and warranty cards).
- A copy of the original purchase invoice.
- The product must show no signs of physical damage, unauthorized installation, or alteration.
- All returns are subject to a comprehensive inspection to verify eligibility.
1.3 Non-Eligible Items for Return
Returns will not be accepted in the following cases:
- Products that have been used, installed, or exhibit wear and tear.
- Products that have suffered damage after delivery due to mishandling, improper installation, or misuse.
- Products purchased under promotional sales, clearance sales, or custom-built/customized orders.
- Consumable parts such as printing filaments and resins once the original seal has been broken.
1.4 Return Shipping Responsibilities
- If the return is due to an error by Kallas Technologies (e.g., incorrect or defective product), the Company will cover the return shipping costs.
- For all other returns, including customer-initiated returns for non-defective products, the customer will bear the return shipping charges.
2. Return Policy for Services (3D Printing Services, AMC, Repairs, Maintenance)
2.1 Service Return and Redressal
Due to the nature of service offerings, services are generally non-returnable. However, customers are entitled to request re-performance or rectification if:
- The service delivered deviates materially from the agreed-upon terms, specifications, or Service Level Agreements (SLAs).
- A material deficiency or breach in service quality is substantiated.
2.2 Conditions for Service Rectification
- Service-related issues must be reported within three (3) calendar days of service completion.
- Customers must provide supporting documentation, including:
- Service orders
- Communication records
- Evidence substantiating the claim
- Kallas Technologies reserves the right to inspect, verify, and correct the service deficiency prior to considering any alternative resolutions.
2.3 Exclusions for Service Returns
Requests for rectification will not be entertained if:
- The service disruption is due to customer-side issues, such as inadequate infrastructure, inaccurate specifications, or delays in necessary approvals.
- Minor deviations occur that do not materially affect the functionality or outcome of the service.
3. Return Process
3.1 How to Initiate a Return or Service Redressal
To initiate a return or report a service issue:
- Contact our Customer Support Team via:
- 📧 info@kallas.in
- 📞 +91 9154128563
- Provide the following details:
- Order Number/Invoice Number
- Detailed description of the issue
- Photographic evidence (for product returns)
- Proof of purchase
- Obtain return authorization from Kallas Technologies before shipping the product back.
Note: Products returned without prior authorization will not be accepted and may be sent back at the customer’s expense.
3.2 Inspection and Approval
Upon receipt of the returned product or service complaint:
- A verification and inspection process will be conducted.
- The outcome will determine whether the return is approved or rejected, and the appropriate next steps (replacement, rectification, or refund) will be communicated.
4. Replacement Policy
If a return is approved, Kallas Technologies, at its sole discretion, will:
- Replace the product with a new unit of the same model and specification, or we will provide a replacement for damage with in 10 working days.
- Offer an alternative product of equal or greater value (with customer consent), or
- Process a refund in accordance with our Refund Policy.
5. Important Considerations
- Returned products must be securely packaged to prevent damage during transit. Use of the original packaging is strongly recommended.
- Processing times for returns, inspections, and replacements may vary depending on the product category and customer location.
- Any damage or loss occurring during the return shipment due to inadequate packaging will be the customer’s responsibility.
6. Policy Amendments
Kallas Technologies reserves the right to amend, modify, or update this Return Policy at any time without prior notice. It is the customer’s responsibility to periodically review the policy for any changes.
Thank You for Choosing Kallas Technologies, We deeply appreciate your trust and look forward to continually exceeding your expectations with our products and services.
Effective Date: 22/05/2025