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Privacy Policy for FDM Printers

This Data Privacy and Processing Protocol articulates the methodologies employed by Kallas (“the Company”) for the acquisition, manipulation, and protection of Personal Data pertaining to individuals who engage with the Company’s Fused Deposition Modeling (FDM) printers, integrated software platforms, and associated services. The Company is committed to upholding the tenets of data privacy and security in strict adherence to pertinent data protection statutes and regulations.

1. Identification of the Data Controller

Kallas, operating from its principal business address at [Your Company Address], functions as the Data Controller, bearing the responsibility for determining the objectives and modalities of Personal Data processing as delineated within this Data Privacy and Processing Protocol. Contact particulars for the Company are specified in Section 11 infra.

2. Categories of Personal Data Subject to Processing

In the course of User interaction with Kallas FDM printers and Services, the subsequent categories of Personal Data may be processed:

  • User Account Credentials: Upon registration or engagement with integrated software interfaces, the Company may collect User’s full name, electronic mail address, unique system identifier, authentication parameters (password), and supplementary registration details.
  • FDM Printer Operational Telemetry: Data concerning User’s utilization of Kallas FDM printers may be processed, encompassing, inter alia, print job histories, configured printing parameters, material consumption metrics, system diagnostic logs, and device operational status.
  • Design Intellectual Property: Should Users elect to utilize Kallas software or Services for the secure storage and efficient management of their three-dimensional design assets, the Company may collect and process these digital design artifacts.
  • Network and Device Metadata: The Company may automatically collect information pertaining to User’s network connectivity and the terminal devices employed to access Kallas Services, including Internet Protocol (IP) addresses, device-specific identifiers, operating system specifications, and browser type and version.
  • Communication Records: Logs of correspondence initiated by Users for technical support inquiries or general informational exchanges may be collected and retained by the Company.
  • Financial Transaction Records (Conditional): In instances where Users procure Kallas printers, software, or services, requisite payment processing data (e.g., credit card details) may be collected. It is noted that such sensitive financial information is typically processed by PCI DSS-compliant third-party payment processors under their respective data privacy protocols.
  • Marketing Communication Preferences: Data concerning User preferences regarding the receipt of marketing communications from the Company may be collected and administered.
3. Objectives of Personal Data Processing

The Company processes Personal Data for the following legitimate business objectives:

  • Service Provision and Administration: To provision, operate, and administer the Kallas FDM printer and associated Services, including user account management, print job execution management, and the provision of technical assistance.
  • Service Optimization and Innovation: To analyze user engagement patterns, diagnose technical anomalies, and optimize the functionality, performance characteristics, and overall user experience of Kallas FDM printers and Services.
  • User Experience Personalization: To tailor User interaction with Kallas Services, encompassing the retention of individual preferences and configured system parameters.
  • User Communications Management: To address User inquiries, disseminate pertinent service-related notifications, and facilitate relevant communications.
  • Marketing Initiatives: To distribute promotional materials, newsletters, and information regarding Kallas products and services deemed to be of potential interest to Users. Users retain the unequivocal right to withdraw consent for marketing communications at any juncture.
  • Security and Fraud Mitigation: To monitor and fortify the security and operational integrity of Kallas Services and to proactively prevent fraudulent activities.
  • Legal and Regulatory Compliance: To ensure adherence to all applicable laws, regulations, and legal mandates.
  • Research and Analytical Activities: To conduct rigorous research and analyze aggregated and anonymized data sets to derive actionable insights into user behavior and prevailing market trends.
4. Legal Grounds for Personal Data Processing

The legal basis underpinning the Company’s processing of User Personal Data is contingent upon the specific context and the defined processing objective, and may encompass:

  • Contractual Necessity: Processing is indispensable for the due fulfillment of contractual obligations established between the Company and the User (e.g., the provision of requested Services).
  • Legitimate Interests Pursuit: Processing is requisite for the pursuit of the Company’s legitimate business interests, provided that such interests do not disproportionately impinge upon the fundamental rights and freedoms of Users (e.g., service optimization, direct marketing initiatives).
  • Explicit User Consent: The Company may predicate the processing of specific categories of Personal Data, such as for marketing communications, upon the explicit and informed consent of the User. Users maintain the unencumbered right to revoke their consent at any time.
  • Legal Imperative: Processing is mandated to ensure the Company’s compliance with a binding legal obligation.
5. Personal Data Sharing and Disclosure Protocols

The Company may disclose User Personal Data to the following categories of recipients for the aforementioned processing objectives:

  • Corporate Affiliates: User data may be shared with the Company’s subsidiaries and affiliated entities for the purposes of service provision, support functions, and internal administrative processes.
  • Third-Party Service Vendors: The Company engages external service vendors to facilitate the provision and enhancement of its Services, including hosting infrastructure providers, payment processing intermediaries, analytics platforms, and marketing automation systems. These vendors are contractually obligated to process User data in strict accordance with the Company’s documented instructions and relevant data protection legislation.
  • Corporate Restructuring Events: In the event of a corporate merger, acquisition, or divestiture of assets, User Personal Data may be transferred to the acquiring entity as an integral component of the transaction.
  • Judicial and Regulatory Authorities: The Company may disclose User Personal Data if legally compelled to do so or in response to a duly authorized legal process (e.g., court order, governmental inquiry).
  • User-Authorized Disclosure: The Company may share User Personal Data with designated third parties upon obtaining the explicit and informed consent of the User.
6. Personal Data Security Infrastructure

The Company implements commercially reasonable technical and organizational security measures to safeguard User Personal Data against unauthorized access, use, disclosure, alteration, or destruction. These measures incorporate robust data encryption protocols, stringent access control mechanisms, and regular security vulnerability assessments. Notwithstanding these precautions, Users acknowledge that no method of data transmission or electronic storage can be rendered entirely invulnerable, and absolute security cannot be guaranteed.

7. Personal Data Retention Schedule

The Company will retain User Personal Data for the requisite duration necessary to fulfill the defined purposes for which it was collected, including the provision of Services, adherence to legal and regulatory mandates, resolution of legal disputes, and enforcement of contractual agreements. Data retention periods may vary depending on the specific data category and the pertinent processing objective.

8. User Data Subject Rights Framework

Subject to the provisions of applicable data protection laws, Users possess the following rights concerning their Personal Data:

  • Right of Access: Users retain the right to obtain confirmation as to whether Personal Data concerning them is being processed, and, if so, to secure access to such Personal Data.
  • Right to Rectification: Users retain the right to demand the correction of any inaccurate or incomplete Personal Data.
  • Right to Erasure (“Right to be Forgotten”): Users retain the right to demand the erasure of their Personal Data under specific and legally defined circumstances.
  • Right to Restriction of Processing: Users retain the right to demand the restriction of the processing of their Personal Data under specific and legally defined circumstances.
  • Right to Data Portability: Users retain the right to receive their Personal Data, which they have provided to the Company, in a structured, commonly utilized, and machine-readable format, and possess the right to transmit such data to another data controller without impediment from the Company.
  • Right to Object: Users retain the right to object, on grounds relating to their particular situation, to the processing of Personal Data concerning them, including processing for direct marketing purposes.
  • Right to Withdraw Consent: Where the legal basis for processing is User consent, Users retain the unencumbered right to withdraw such consent at any time, without prejudice to the lawfulness of processing predicated on consent prior to its withdrawal.
  • Right to Lodge a Complaint: Users retain the right to lodge a formal complaint with a supervisory authority within their jurisdiction if they harbor concerns that the processing of Personal Data relating to them contravenes applicable data protection laws.

To exercise these rights, Users are requested to contact the Company via the contact particulars specified in Section 11. The Company may necessitate verification of User identity prior to the fulfillment of such requests.

9. Cross-Jurisdictional Data Transfer Protocols

User Personal Data may be transferred to and processed in jurisdictions outside the User’s country of residence. The Company will implement appropriate safeguards, in strict accordance with applicable data protection laws, to ensure the consistent protection of User Personal Data during such cross-border transfers.

10. Data Privacy Policy Amendments

The Company reserves the unilateral right to amend this Data Privacy and Processing Protocol periodically to reflect evolving data processing practices or changes in pertinent legal and regulatory requirements. Users will be duly notified of any material modifications through prominent posting on the Company’s official website or via other appropriate communication channels. Users are encouraged to review this Data Privacy and Processing Protocol on a regular and ongoing basis.

11. Contact Information

For any inquiries, concerns, or formal requests pertaining to this Data Privacy and Processing Protocol or the Company’s data processing practices, please direct communication to:

email : sales@kallas.in

contact : 9154128564

last updated on 22/05/2025