Privacy Policy Filaments/Scanners

Privacy Policy for Filaments/Scanners

Kallas 3D Printing Materials and Filaments:

Kallas is dedicated to providing you with high-quality 3D printing materials and filaments. We also recognize how important it is to keep your company’s information safe and confidential. This Privacy Policy explains how we collect, use, and share data related to our business customers, and how this applies to your interactions with Kallas, including information we collect through our website, when you make a purchase, and when you contact our customer service.

1. Data Collection

Kallas collects data to make our transactions smoother, provide better support for your business needs, improve your overall experience, and for our internal business operations. Here’s a breakdown of the data we may collect:

Customer Identification and Contact Information: This includes essential details such as your company’s name, business address, email addresses, phone numbers, and any other information we need to process your orders, send invoices, and communicate with you. For example, if you place an order, we’ll need your company name and shipping address.
Transaction Data: This covers the details of your purchases, including what products you order (specifically, which Kallas materials and filaments you choose), the prices, how you pay, and where we ship your order.
Website Usage Data: When you use our website, we automatically collect certain information. This includes your computer’s IP address, the type of browser you’re using, your operating system, the pages you visit, and how you navigate our site. We do this to improve our website, make it easier for you to find the information you need about our high-quality materials, and enhance your overall online experience. For instance, we can see which pages are most popular and use that information to improve our website’s design.
Communications Data: We keep records of our interactions with you, including emails, chat logs, and phone call recordings. This helps us provide better customer service and ensure the quality of our support, especially when you have questions or need assistance with our materials and filaments.
Business Information: We may collect your company’s name, the industry you’re in, and other relevant business details. This helps us understand your needs and tailor our products and services to better serve you.

2. Use of Data

Kallas uses the collected data for the following purposes:

Order Fulfillment and Transaction Processing: When you order our high-quality Kallas materials and filaments, we use your information to process your order, create invoices, arrange shipping, and manage your payments.
Customer Relationship Management: We use your data to provide you with support, answer your questions, and manage our communications with you regarding our products and services. This ensures that you receive the assistance you need in a timely and efficient manner.
Website Optimization: We analyze how you use our website to improve its functionality, make it easier for you to find the information you need about our materials and filaments, and enhance your overall online experience.
Marketing and Sales: We may send you information about Kallas products, services, and promotions, including updates on our high-quality materials and filaments. However, we will only do this according to your preferences, and you have the right to opt out of marketing communications at any time.
Internal Business Operations: We use your data to support our internal business functions, such as audits, data analysis, and planning, specifically related to the supply and development of our materials and filaments. This helps us to improve our products and services and to operate our business more effectively.
Legal Compliance: We use your data to meet our obligations under applicable laws and regulations. For example, we may need to disclose your information in response to a court order.

3. Data Disclosure

Kallas may share your company’s data with the following parties for legitimate business reasons:

Service Providers: We work with third-party companies that provide services on our behalf, such as shipping companies, payment processors, and data analytics providers. These providers are required to protect your data and can only use it for the services they provide to us in relation to our materials and filaments. For example, we share your shipping address with the shipping company that delivers your order.
Business Partners: In some cases, we may share data with partners to offer products or services that may benefit your business. For example, if we partner with a company that offers 3D printing software, we may share your information with them to offer you a bundled solution. Any such data sharing will be governed by confidentiality agreements, especially when related to specific materials or filament requirements.
Legal Authorities: We may disclose data to law enforcement agencies, government authorities, or other legal entities when required by law. For example, we may need to share information in response to a court order or a legal investigation.

4. Data Security

Kallas takes reasonable steps to protect your company’s data from unauthorized access, use, or disclosure. These measures include:

Data Encryption: We use encryption technologies to secure sensitive data during transmission and storage, including any data related to your orders for our materials and filaments. This means that your data is scrambled and can only be read by authorized parties.
Access Controls: We limit access to your data to authorized personnel only, particularly those who handle information related to our product offerings and customer interactions. Our employees are trained to handle your data with care and in accordance with our security policies.
Data Integrity Measures: We take steps to ensure the accuracy and reliability of your company’s data, including the details of your orders and preferences for our materials and filaments. This may include verifying the data you provide and keeping our systems up-to-date.
Regular Security Assessments: We conduct regular assessments to identify and address potential security risks associated with our systems and processes. This helps us to stay ahead of potential threats and to keep your data safe.

5. Data Retention

Kallas retains your company’s data as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer period is required or permitted by law. This includes retaining data related to your orders for our Kallas materials and filaments and any communication regarding product specifications or usage. For example, we will keep your order history for our records and may need to retain certain information for tax purposes.

6. Your Company’s Rights

Your company has certain rights regarding its data, including the right to:

Access: You can request to see the data Kallas has collected about your company.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your data, within legal limits. For example, we may not be able to delete data that we are required to keep for legal reasons.
Objection: You can object to the processing of your data for certain purposes, such as marketing.
Data Portability: You can request to receive your data in a standard, machine-readable format, which allows you to easily transfer it to another system.

To exercise these rights, please contact Kallas using the information below. We will respond to your requests in accordance with applicable laws.

7. Changes to this Privacy Policy

Kallas may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements, or to provide more clarity on how we handle data related to our materials and filaments. We will notify you of any significant changes on our website or through other appropriate channels. If we make major changes, we will make sure to highlight those changes and provide you with clear instructions on how they may affect you.