Return and Refund policy for printing
Introduction
At Kallas.in, we are dedicated to delivering precision-engineered, high-quality 3D printed components and models. All 3D printing services are provided on a made-to-order basis and are produced according to the unique design specifications submitted by each client. As such, our Return and Refund Policy is specifically crafted to reflect the custom and technical nature of 3D printing. This policy outlines the scenarios under which returns, reprints, or refunds may be granted and clarifies the responsibilities of both the client and the service provider.
1. Scope of Policy
This policy applies exclusively to 3D Printing Services offered by Kallas.in. It governs all custom-printed orders regardless of whether the design file is supplied by the client or created by our in-house design team.
By placing an order for 3D printing services, the client acknowledges and agrees to the terms stated in this policy.
2. Nature of Custom 3D Printing
All 3D printed products are custom-manufactured based on the digital files, material selection, infill settings, and size specifications provided or approved by the client. Once an order enters the production phase, the item cannot be resold, reused, or repurposed. Therefore, returns are generally not accepted unless the printed product does not meet the specifications due to an error on our part.
3. Eligible Scenarios for Return, Reprint, or Refund
Kallas.in may consider issuing a reprint, partial refund, or full refund under the following exceptional circumstances:
3.1 Production Error by Kallas.in
We will provide a free reprint or partial refund if any of the following conditions apply:
- The final printed object significantly deviates from the specifications approved at the time of order.
- An incorrect material or color was used during the print process, which does not match the client’s confirmed selection.
- The product is delivered with critical structural defects (e.g., severe layer shifting, under-extrusion, or breakage due to poor adhesion) caused by machine or processing error.
- The file was sliced or prepared incorrectly by Kallas.in (when the client submitted a printable file).
In such cases, the issue must be reported within three (3) calendar days of delivery. The client must provide clear photographic evidence along with a detailed explanation of the defect.
3.2 Non-Delivery or Loss in Transit
If a shipment is lost in transit or not delivered within the expected delivery window and tracking confirms no delivery or misrouting, we will issue a full refund or offer to reprint the item at no additional charge. Shipping-related issues must be reported within seven (7) days from the expected delivery date.
3.3 Cancellation Prior to Production
If an order is canceled before the printing process has begun, a full or partial refund may be issued depending on the stage of pre-production. If design review, slicing, or material preparation has already commenced, administrative or processing fees may apply.
4. Non-Eligible Scenarios for Return or Refund
Refunds or reprints will not be granted under the following circumstances:
- Client-provided file errors, including non-manifold geometry, poor mesh quality, unsupported features, thin walls, or design issues causing failed prints.
- Change of mind or cancellation requests after printing has begun or after completion of the print.
- Dissatisfaction with design aesthetics, surface finish, or detail that is within the limitations of the chosen material or 3D printing process (e.g., visible layers or supports).
- Incorrect order selections such as size, material, scale, or quantity made by the client during the ordering process.
- Delay in delivery caused by incomplete information, late approvals, or lack of response from the client.
- Damage occurring after delivery due to improper handling or storage conditions.
5. Tolerances and Limitations of 3D Printing
Clients are expected to understand and acknowledge the technical limitations of additive manufacturing. Typical tolerances for standard FDM and resin printing processes range between ±0.3 mm to ±0.5 mm, depending on the geometry and material.
Minor cosmetic variations such as surface texture, support marks, or color variations are considered normal characteristics of the process and are not considered defects.
6. Revision or Reprint Requests
If the final print does not match expectations due to ambiguous instructions or changes in client requirements post-production, we may offer a reprint at a discounted cost as a courtesy, though we are not obligated to do so.
Clients are encouraged to double-check and confirm all print specifications before final approval to avoid avoidable discrepancies.
7. Request Procedure and Documentation
To request a refund, reprint, or report an issue, the client must:
- Email info@kallas.in with the subject line: “Return/Refund Request – 3D Printing”
- Include full name, order ID, contact number, and a detailed description of the issue
- Attach photographs or videos showing the defect or issue
- Submit the request within three (3) calendar days of delivery
We will evaluate each request on a case-by-case basis and respond within three to five business days.
If approved, refunds will be processed via the original method of payment within seven to ten business days.
8. Contact Information
For any questions, complaints, or clarification regarding this Return and Refund Policy, please contact us directly:
Kallas.in Customer Support
Phone: 9154128563
Email: info@kallas.in
Website: www.kallas.in
We are committed to delivering exceptional customer service and stand by the quality of our 3D printing work.
9. Policy Updates
Kallas.in reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on our official website and will take effect immediately upon publication. It is the client’s responsibility to review the policy prior to placing each new order.