Return & Refund Policy for Filaments/Scanners
At Kallas, we are dedicated to providing you with exceptional products and a seamless shopping experience. We understand that despite our best efforts, situations may arise where you need to return a product or request a refund. This detailed policy outlines our procedures specifically for products purchased on this page of our website. We encourage you to read it carefully.
1. Your Right to Return
We want you to be completely satisfied with your purchase. Therefore, you have the right to return most new, unopened products within a defined period.
- Return Window: You may initiate a return request within seven (7) calendar days from the date your order is officially delivered to your specified shipping address, as confirmed by our shipping carrier’s tracking information.
- Commencement of the Return Window: The seven-day return window begins immediately upon the documented delivery date.
2. Conditions for Accepting Returns
To ensure fairness and maintain the quality of our products, we can only accept returns that meet the following stringent conditions:
- Original Condition: The product must be in the exact same condition as when you received it. This includes being:
- Unused: The product must not show any signs of use, wear, tear, scratches, dents, or any form of handling beyond what is necessary to inspect it upon arrival.
- Unworn: For apparel and accessories, they must not have been worn, washed, or altered in any way. All original tags and labels must still be attached.
- Untampered: Any seals, protective films, or tamper-evident packaging must be intact and unbroken.
- Complete Contents: All original components, accessories, manuals, warranty cards, free gifts, and any other items that were included with the product must be returned together in their entirety. Missing items may result in the rejection of your return or a partial refund.
- Original Packaging: The product must be returned in its original, undamaged packaging. This includes the manufacturer’s box, inserts, protective materials, and any outer packaging it was shipped in. Writing on or defacing the original packaging may render the product non-returnable.
- Proof of Purchase: You must provide valid proof of purchase, such as the original order confirmation email, invoice, or receipt. We reserve the right to refuse returns without adequate proof of purchase.
3. Items Not Eligible for Return (Unless Faulty or Incorrect)
For reasons of hygiene, customization, or the nature of the product itself, certain items are not eligible for return unless they are demonstrably faulty upon arrival or if we have shipped you the wrong item. These include, but may not be limited to:
- Personalized and Customized Goods: Products that have been specifically manufactured, engraved, embroidered, or otherwise customized according to your individual specifications are non-returnable. Please carefully review your customization details before confirming your order.
- Items Marked as Non-Returnable: Any product explicitly marked as “Non-Returnable” on its product page is not eligible for return unless it is faulty or incorrectly shipped.
If you have any doubts about the return eligibility of a specific product, please contact our customer support team before placing your order.
4. Initiating the Return Process
To initiate a return, you must follow these specific steps within the stipulated return window:
- Submit a Return Request: You can submit a return request through one of the following methods:
- Via Email: Send an email to our dedicated returns department at info@kallas.in with the subject line “Product Return Request – Order # +91 9154128563. In your email, please clearly state your order number, the name(s) of the product(s) you wish to return, the specific reason for the return, and whether you would prefer a refund or, if applicable, a replacement (for faulty or incorrect items). Please also attach any relevant supporting documentation, such as photographs of the product and its packaging.
- Via Phone: Contact our customer support helpline at +91 9154128564 during our specified business hours [specify business hours, e.g., Monday to Saturday, 10 AM to 7 PM IST]. Please have your order number and product details readily available when you call. Our representative will guide you through the initial return assessment process.
- Provide Necessary Information and Evidence: Our customer support team will evaluate your return request based on the information provided. We may request additional details or photographic evidence to assess the condition of the product and the reason for the return. Please cooperate fully and provide all necessary information promptly.
- Receive Return Authorization (RA) and Instructions: If your return request is approved, we will issue you a unique Return Authorization (RA) number. This RA number is essential for processing your return. We will also provide you with detailed instructions on how to properly package and ship the product back to our designated returns facility. These instructions may include the return address and any specific labeling requirements.
- Securely Package the Product: Carefully repack the product in its original packaging, ensuring it is well-protected against damage during transit. Include all original accessories, manuals, tags, and the original proof of purchase. Clearly mark the provided RA number on the outside of the return package. Failure to properly package the product may result in damage during shipping, which could affect your return eligibility.
5. Return Shipping Responsibilities
- Customer-Initiated Returns (for reasons other than our error): If you are returning a product for reasons such as a change of mind, incorrect selection (where the product was as described), or if it doesn’t meet your expectations (provided it is not faulty and matches the product description), you will be responsible for the return shipping costs. We recommend using a reputable and trackable shipping service and insuring the package for its full value. Kallas will not be liable for any loss or damage to the returned product during transit if the return was not due to our error.
- Returns Due to Our Error (Faulty or Incorrect Items): If you are returning a product because it arrived damaged, is defective, or if we shipped you the wrong item, Kallas will bear the return shipping costs. We will provide you with prepaid shipping labels or arrange for a convenient pickup of the item from your address. Please follow the specific shipping instructions provided by our customer support team.
6. Inspection and Processing of Refunds
- Receipt and Initial Verification: Upon receiving your returned package at our returns facility, our team will verify the RA number and perform an initial check to ensure the correct item has been returned.
- Detailed Quality Inspection: The returned product will then undergo a thorough quality inspection to ensure it meets all the conditions for return outlined in Section 2. This inspection process may take two (2) to three (3) business days from the date of receipt.
- Communication of Inspection Outcome: Once the inspection is complete, we will notify you of the outcome via email.
- Approved Returns: If your return is approved, we will proceed with processing your refund according to the original payment method used for the purchase. Please allow seven (7) to ten (10) business days for the refund to be processed by our finance department and for the funds to reflect in your account. The exact timeframe may vary depending on your bank, credit card issuer, or payment gateway.
- Rejected Returns: If your return is rejected because it does not meet our eligibility criteria (e.g., the product is used, damaged due to improper packaging, missing components), we will notify you via email with a detailed explanation of the reason for the rejection. In such cases, the product will be returned to you at your expense. We will coordinate the return shipment with you.
- Partial Refunds: In certain situations, such as when a returned item is not in its original condition or is missing components (through no fault of ours), we may, at our discretion, offer a partial refund. The amount of the partial refund will be determined based on the extent of the damage or the value of the missing items. We will communicate the details of any partial refund offer to you.
7. Exchanges (Currently Not Offered Directly)
At this time, Kallas does not offer direct exchanges for products purchased on this page. If you wish to exchange an eligible item for a different size, color, or a different product altogether, you will need to:
- Return the original item following the procedures outlined in this policy. If the return is approved, you will receive a refund for the original purchase price.
- Place a new, separate order for the desired item on our website.
This ensures that the new order is processed with the current availability and pricing.
8. Order Cancellation
- Pre-Shipment Cancellation: You may request to cancel your order as long as it has not yet been shipped from our warehouse. To request a cancellation, please contact our customer support team immediately via phone at +91 9154128564 during business hours or by emailing us at info@kallas.in with the subject line “Order Cancellation Request – Order # [Your Order Number]”. We will make our best effort to accommodate your request. If the order has already been processed for shipping, we may not be able to cancel it.
- Post-Shipment Cancellation: Once an order has been shipped, it cannot be canceled. In such cases, you will need to follow our standard return procedure once you receive the order.
9. Contacting Our Customer Support
For any questions, concerns, or assistance regarding our Returns and Refunds policy for products purchased on www.kallas.in, please do not hesitate to reach out to our dedicated customer support team:
- Email: info@kallas.in
- Phone: +91 9154128563 (Business Hours: Monday to Saturday, 10 AM to 7 PM IST)
- Online Contact Form: Contacts – KALLAS
10.Policy Updates
This Return and Refund Policy is subject to change at any time. The latest version will always be available on our official website. Clients are advised to review the policy prior to each project engagement.
We are committed to providing you with a transparent and supportive shopping experience at Kallas. Your satisfaction is important to us.