At Kallas.in, we provide high-precision 3D scanning services using advanced scanning equipment and software. Our goal is to capture accurate, high-quality digital representations of physical objects according to the client’s requirements. Since 3D scanning is a service-based and customized process, our return and refund policy is structured to address the unique nature of this offering. Please review the terms carefully before availing our scanning services.

2. Nature of 3D Scanning Services

3D scanning involves converting physical objects into digital models, often delivered in formats such as STL, OBJ, or STEP. The output quality depends heavily on factors such as object surface, complexity, material reflectivity, and client expectations.

As scanning is a non-tangible and non-returnable service, refunds and returns are limited and handled on a case-by-case basis, based on the circumstances outlined below.

3. Refund and Rework Eligibility

Refunds or re-scanning may be considered only under the following circumstances:

3.1. Service Not Delivered

If, for any reason, Kallas.in is unable to provide the 3D scanned file or complete the scanning process within the agreed-upon timeline, and the delay is not caused by the client (e.g., object not provided, rescheduling), a full or partial refund may be issued.

3.2. Technical Failure or Incomplete Output

If the final output is:

… and these issues cannot be resolved through post-processing or a re-scan, the client may be eligible for a partial or full refund.

3.3. Object Unsuitable for Scanning (Identified After Attempt)

If the physical object proves unsuitable for scanning due to material properties (e.g., high reflectivity, transparency, very small size) and this was not identified or disclosed before scanning began, a partial refund may be issued, excluding preparation and setup costs.

4. Non-Refundable Situations

Refunds or returns will not be offered in the following situations:

5. Re-Scanning Policy

If the client is dissatisfied with the output but the scan was technically accurate based on the object’s characteristics, a re-scan may be offered at a discounted rate, depending on time and effort required.

Clients are encouraged to:

6. Cancellation Policy

You may cancel a 3D scanning appointment or order prior to the scanning process with no penalty if done at least 24 hours in advance. Cancellations made after our team has already begun setup or scanning may incur partial charges.

7. Requesting a Refund or Rework

To file a request related to refund, cancellation, or rework, please:

Our team will respond within three (3) to five (5) business days. If approved, any refund will be processed within seven (7) to ten (10) business days to the original payment method.

8. Limitation of Liability

While we strive for high accuracy in all our scanning work, we are not responsible for:

Clients must review and verify the scanned file upon delivery.

9. Contact Information

For questions, support, or claims, please contact:

Kallas.in – Customer Support
Phone: 9154128563
Email: info@kallas.in
Website: www.kallas.in

10. Policy Updates

This Return and Refund Policy is subject to change at any time. The latest version will always be available on our official website. Clients are advised to review the policy prior to each project engagement.