Shipping Policy

At Kallas Technologies, accessible via www.kallas.in, we are committed to delivering reliable, efficient, and transparent shipping services for our 3D printers, accessories, and associated offerings. This Shipping Policy outlines the procedures, timelines, charges, and responsibilities related to the shipment and delivery of our products and services.

By placing an order with Kallas Technologies, you acknowledge and agree to the terms and conditions outlined herein.

1. Shipping Coverage

We currently offer shipping services across India.

For international shipping requests, customers are encouraged to contact us directly to discuss available options and associated costs.

2. Order Processing Time

Standard Orders: Orders are typically processed within 2 to 5 business days following order confirmation and successful payment receipt.
Custom or Configured Orders: Orders involving customized configurations may require additional processing time. Customers will be notified accordingly at the time of order placement.
Order Verification: In certain cases, additional documentation or verification may be required to confirm the accuracy and legitimacy of the transaction before order processing.

Note: Business days refer to Monday through Saturday, excluding public holidays.

3. Shipping Methods and Delivery Timelines

Kallas Technologies partners with reputable logistics providers to ensure prompt and secure delivery.

Standard Shipping: Estimated delivery within 5 to 10 business days after dispatch, depending on the destination.
Expedited Shipping: Available for select products and regions at an additional cost, with an estimated delivery timeframe of 2 to 5 business days after dispatch.

Delivery timelines are approximate and may vary based on external factors such as geographic location, weather conditions, or unforeseen logistical challenges.

4. Shipping Charges

Standard Shipping Costs: Shipping charges are calculated based on the weight, dimensions, delivery location, and selected shipping method.
Applicable shipping charges, if any, will be clearly displayed at checkout prior to final payment.
Free Shipping Offers: Certain products or promotional offers may include free shipping, which will be clearly indicated at the product page or during the checkout process.

5. Order Tracking

Upon dispatch of your order:

You will receive a shipment confirmation email containing the tracking number and courier partner details.
You may monitor the status of your shipment through the courier partner’s tracking portal or contact our Customer Support Team for assistance.

6. Delivery Guidelines

Accurate Shipping Information: Customers must ensure that the shipping address provided is accurate, complete, and accessible. Kallas Technologies shall not be held liable for delays or non-delivery arising from incorrect or incomplete address details.
Inspection Upon Delivery: Customers are advised to inspect the package upon delivery for any visible damage, tampering, or discrepancies.
- In the event of visible damage, customers are requested to refuse delivery and inform us immediately.
- If the package is accepted, any issues must be reported to Kallas Technologies within 24 hours of receipt, supported by photographic evidence.
Unsuccessful Delivery Attempts: In cases where delivery is unsuccessful due to customer-related issues (e.g., unavailability, incorrect address):
- Re-delivery attempts may incur additional charges payable by the customer.
- If the shipment is returned to our facility, further reshipment costs will also be borne by the customer.

7. International Shipping

International shipping is available on a case-by-case basis.

Customers requesting international delivery must:

Contact our Sales or Support Team via info@kallas.in
Agree to pay applicable shipping charges, customs duties, import taxes, and clearance fees.
Acknowledge that international delivery timelines may vary due to customs processing and local regulations.

8. Damaged, Lost, or Missing Shipments

In the rare event that a shipment is damaged, lost, or misdirected during transit:

Kallas Technologies will liaise with the courier service provider to investigate and resolve the issue.
Customers must report any lost or damaged shipments within 7 calendar days from the expected delivery date.
Customers are advised to retain all original packaging, labels, and documentation to support any claim processing.

9. Amendments to the Shipping Policy

Kallas Technologies reserves the right to amend, update, or modify this Shipping Policy at its sole discretion without prior notice.
Any modifications will become effective immediately upon publication on our website.

Customers are encouraged to review the Shipping Policy periodically to stay informed of any updates.