Shipping Policy for FDM Printers
Thank you for choosing Kallas for your product needs. We are committed to ensuring your order is processed and delivered to you as smoothly and efficiently as possible. Please carefully read the following shipping policy, which applies specifically to products purchased on this page of our website.
1. Shipping Destinations
- We currently offer shipping to addresses within India only, specific states within India, select international locations – be precise. Please ensure that your shipping address is within our serviceable area before placing your order.
- For international orders (if applicable), please be aware that additional customs duties, taxes, and import fees may be levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping charges. Please check with your local customs authorities for more information.
2. Shipping Methods and Carriers
- We partner with reputable and reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used for your order may vary depending on factors such as your shipping destination, the weight and dimensions of the package, and the shipping service you select during checkout. Our current primary shipping partners include FedEx, Delivery, India Post, etc.].
- We offer the following shipping methods for your convenience (availability may vary based on location and product):
- Standard Shipping: This is our most common and economical shipping option. Estimated delivery times for standard shipping are 3-15 business days from the date of dispatch.
- Express Shipping: For customers who require their orders sooner, we offer an express shipping option where available. Estimated delivery times for express shipping are 1-7 business days from the date of dispatch. Please note that express shipping may incur higher shipping charges.
3. Order Processing Time
- Order processing time refers to the time it takes for us to prepare your order for shipment after it has been placed and payment has been successfully authorized.
- Our standard order processing time is typically 1-2 business days. This timeframe excludes weekends and public holidays.
- Please note that processing times may be slightly longer during peak seasons, promotional periods, or for orders with customized items. We will make our best effort to communicate any significant delays.
- Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email containing your tracking number and a link to track your order’s progress on the carrier’s website.
4. Shipping Charges
- Shipping charges are calculated based on several factors, including:
- Weight and Dimensions of the Package: Heavier and larger items may incur higher shipping costs.
- Shipping Destination: Shipping to more remote locations or across longer distances may result in increased charges.
- Shipping Method Selected: Express shipping options will generally have higher charges than standard shipping.
- Order Value: In some cases, we may offer free shipping for orders exceeding a certain value Orders above ₹20,0000. Please check our website banners and promotional offers for any current free shipping promotions.
- The applicable shipping charges for your order will be clearly displayed at the checkout page before you finalize your purchase. You will have the opportunity to review the shipping costs before submitting your order.
- We reserve the right to modify our shipping charges at any time, but the charges applicable to your order will be those displayed at the time of purchase.
5. Estimated Delivery Time
- The estimated delivery time is a combination of the order processing time and the transit time provided by the shipping carrier.
- The estimated delivery times provided during checkout are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as:
- Shipping Carrier Delays: Unexpected delays by the shipping carrier (e.g., due to weather conditions, logistical issues, local disruptions).
- Incorrect or Incomplete Address: Please ensure that you provide a complete and accurate shipping address, including the correct pin code and contact number. We are not responsible for delays or non-delivery due to errors in the shipping address provided by the customer.
- Recipient Availability: Please ensure that someone is available at the delivery address to receive the package. If multiple delivery attempts are unsuccessful, the carrier may return the package to us, and additional shipping charges may apply for reshipment.
- Customs Clearance (for international orders): International shipments may be subject to customs clearance procedures, which can cause additional delays beyond our original delivery estimates.
6. Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the shipping carrier’s website where you can track the real-time status of your delivery.
- Please allow 12-24 hours after receiving the shipping confirmation email for the tracking information to become active on the carrier’s website.
- You can also track your order by logging into your Kallas account on our website and navigating to your order history.
7. Shipping Address Accuracy
- It is crucial that you provide a complete and accurate shipping address during the checkout process, including the correct street address, city, state, pin code, and a valid contact phone number.
- We are not responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses provided by the customer.
- If you realize that you have entered an incorrect shipping address after placing your order, please contact our customer support team immediately at +91 9154128564. We will do our best to update the address if the order has not yet been shipped. However, we cannot guarantee that we will be able to make changes once the order has been processed for shipment.
8. Lost or Damaged Shipments
- While we take utmost care in packaging your order securely, damages or loss during transit can occasionally occur.
- Damaged Items:If your package arrives damaged, please:
- Refuse to accept the delivery if the damage is significant and clearly visible.
- If you accept a damaged package, please make a note of the damage on the delivery receipt before signing it.
- Take clear photographs of the damaged packaging and the damaged product(s).
- Contact our customer support team within 48 hours of receiving the damaged shipment, providing your order number and the photographs as evidence. We will work with the shipping carrier to investigate the issue and arrange for a replacement or a refund as appropriate.
- Lost Shipments: If your order has not been delivered within the estimated delivery timeframe, and the tracking information does not show any recent updates, please contact our customer support team. We will initiate an investigation with the shipping carrier. Please allow 7-10 business days for the carrier to complete their investigation. Once the carrier confirms the loss of the shipment, we will arrange for a reshipment (subject to product availability) or a full refund.
9. Multiple Shipments
- Depending on the products you have ordered and their availability, your order may be shipped in multiple packages. If this occurs, you will receive separate shipping confirmation emails with tracking numbers for each package. You will only be charged the shipping fee quoted at the time of your original purchase.
10. Undeliverable Packages
- If a package is deemed undeliverable by the shipping carrier due to reasons such as an incorrect address, refusal to accept delivery, or multiple failed delivery attempts, the package will be returned to us.
- If we receive an undeliverable package, we will attempt to contact you to arrange for reshipment. Please note that you will be responsible for any additional shipping charges incurred for reshipping the package.
- If we do not receive a response from you within 7 days of our notification, we may issue a refund for the product cost (excluding the original shipping charges).
11. Shipping Restrictions
- Certain products may be subject to shipping restrictions based on local regulations, the nature of the product, or the shipping carrier’s policies. We will inform you if any such restrictions apply to your order during the checkout process.
12. Contact Us
If you have any questions, concerns, or require further clarification regarding our Shipping Policy for products purchased on www.kallas.in, please do not hesitate to contact our customer support team:
- Email: info@kallas.in,sales@kallas.in
- Phone: +91 9154128563,+91 9154128564 (Business Hours: Monday to Saturday, 10 AM to 7 PM IST)
- Online Contact Form: Contacts – KALLAS
13.Policy Updates
This shipping Policy is subject to change at any time. The latest version will always be available on our official website. Clients are advised to review the policy prior to each project engagement.
We are committed to providing you with a reliable and transparent shipping process. Thank you for shopping at Kallas!