Website: www.kallas.in Contact: info@kallas.in | 9154128563

1. Overview

At Kallas.in, we are committed to ensuring that your custom 3D printed products are securely packaged and delivered to your doorstep in a timely and reliable manner. This Shipping Policy outlines our practices regarding delivery methods, timeframes, locations, packaging standards, shipping costs, and liability.

This policy applies exclusively to all orders placed through Kallas.in for 3D printing services, including items printed in plastic, resin, or other materials based on customer specifications.

2. Shipping Coverage

We currently offer shipping services to all major cities and regions within India. For international shipping inquiries, please contact us directly at info@kallas.in prior to placing your order.

3. Order Processing and Production Time

All 3D printed items are custom-manufactured and are not pre-stocked products. Therefore, the delivery timeline depends on both production and shipping time.

Standard Processing Timeline:

Note: Complex models, large batch orders, or engineering-grade prints may require additional processing time. Clients will be informed in such cases.

4. Shipping Methods and Delivery Time

We partner with reputed logistics and courier companies such as Delhivery, DTDC, Blue Dart, and India Post to ensure secure and trackable delivery.

Estimated Delivery Time After Dispatch:

You will receive a shipment tracking number via email or SMS once your package has been dispatched.

5. Shipping Charges

Shipping charges are calculated based on the size, weight, destination, and chosen delivery method. Charges will be clearly displayed during checkout.

6. Packaging Standards

We take every precaution to ensure that your 3D printed items are securely packed using protective materials such as bubble wrap, rigid boxes, and cushioning to avoid damage during transit. Fragile or resin-based prints may be shipped in foam-lined containers or reinforced packaging.

Each package is labeled with handling instructions, including “Fragile – Handle with Care” stickers where applicable.

7. Delays and Exceptions

While we strive to adhere to the estimated timelines, delays may occasionally occur due to:

In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.

8. Delivery Acceptance

Upon receiving the package, we recommend the following steps:

Kallas.in will not be responsible for issues reported after this period without clear evidence of fault.

9. Failed Delivery Attempts

If the courier service is unable to deliver due to the recipient being unavailable or an incorrect address:

Once an order has been dispatched and handed over to the courier, the risk of loss or damage passes to the customer. However, we will assist in filing claims with the shipping partner if necessary.

Kallas.in is not liable for:

11. International Shipping (On Request)

International shipping may be offered for certain 3D printed products. Clients outside India must email info@kallas.in for a custom shipping quote, duties estimate, and delivery timeline. Customs clearance, taxes, and import duties will be the responsibility of the customer.

12. Contact Us

For inquiries regarding your shipment, tracking details, or special delivery requests, please contact us:

Kallas.in Customer Service
Phone: 9154128563
Email: info@kallas.in
Website: www.kallas.in

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version available on our website before placing your order.

Effective Date: [22/05/2025]