Terms and Conditions for Printing
These Terms and Conditions govern the 3D printing services provided by Kallas 3D Solutions to you, the Client. By submitting a 3D printing project to Kallas, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms form a legally binding agreement between you and Kallas.
1. Scope of Services
1.1. Services Offered: Kallas offers professional 3D printing services utilizing various technologies, including but not limited to Fused Deposition Modeling (FDM) and Stereolithography (SLA) or Digital Light Processing (DLP), with different machine variations within these technologies. Our services encompass:
- Prototype Development and Printing: Creating initial models and functional prototypes for testing and validation.
- Small-to-Medium Batch Production: Producing multiple identical parts for various applications.
- High-Precision Object Printing: Fabricating parts requiring tight tolerances and fine details.
- Functional and Aesthetic Part Fabrication: Creating parts for practical use, visual representation, or both.
- Basic Post-Processing and Support Removal: Removing support structures and performing minimal surface cleaning as standard. Additional post-processing services (e.g., sanding, painting, coating) may be available at an additional cost, as outlined in the Project Agreement.
1.2. Project Agreement: The specific details of each 3D printing project will be formalized in a written agreement, typically communicated and agreed upon via email or a digital quotation provided by Kallas. This “Project Agreement” will clearly define:
- Project Scope and Objectives: A detailed description of the desired outcome and purpose of the printed parts.
- Technical Specifications: Precise requirements for the 3D print, including the agreed-upon file format (.STL, .OBJ, .3MF, .STEP, or other specified), material type and grade, layer height or resolution, dimensional tolerances, and any specific orientation or build parameters.
- Quantity and Type of Parts: The exact number of individual parts required and any variations thereof.
- Finishing Requirements: Details regarding the surface finish, including standard support removal and any additional post-processing services requested and agreed upon.
- Estimated Delivery Time: A projected timeframe for the completion and dispatch (or availability for pickup) of the printed parts. This is an estimate and may be subject to unforeseen circumstances.
- Price and Payment Terms: The total cost of the project, including material costs, printing fees, post-processing charges (if applicable), and shipping fees, along with the agreed-upon payment schedule and methods.
1.3. Modifications: Any changes or modifications to the initially agreed-upon Project Scope, pricing, technical specifications, or timelines must be formally documented and approved by both the Client and Kallas in writing (e.g., via email confirmation). Verbal agreements or changes will not be considered binding or enforceable. Kallas reserves the right to adjust pricing and timelines based on requested modifications.
2. File Submission and Review
2.1. Accepted File Formats: To ensure compatibility with our 3D printing equipment and software, we primarily accept 3D model files in the following formats: .STL, .OBJ, .3MF, and .STEP. Other file formats may be considered upon request, but compatibility cannot be guaranteed, and conversion charges may apply.
2.2. Client’s Responsibility: The Client bears the sole responsibility for the quality and suitability of the 3D model files submitted for printing. This includes:
- Providing Finalized and Error-Free Files: Ensuring that the submitted files are the final versions, free of design errors, self-intersections, open surfaces, or other geometric issues that may impede the printing process or compromise the structural integrity of the printed part.
- Ensuring Accurate Scale and Dimensions: Verifying that the 3D model is accurately scaled to the desired physical dimensions and that all critical measurements are correct within the submitted file.
- Confirming Model Printability and Usability: Understanding the limitations of 3D printing technology and ensuring that the model’s design is inherently printable and suitable for its intended application, considering factors like overhangs, thin walls, and intricate details.
2.3. File Evaluation and Repair: Upon receiving the 3D model files, Kallas may conduct a preliminary evaluation to assess their printability and identify potential issues.
- Suggested Corrections at Additional Charge: If our evaluation reveals errors or design elements that may negatively impact the print quality or structural integrity, Kallas may, at its discretion, suggest necessary corrections or modifications. These repair or adjustment services will be subject to an additional charge, which will be communicated to the Client for approval before any work commences.
- Client Notification Before Adjustment: Kallas will always notify the Client of any detected errors or suggested modifications and obtain the Client’s explicit consent and agreement to any associated costs before initiating any repair or adjustment to the submitted files.
- Right to Reject Non-Printable Files: Kallas reserves the right to refuse to proceed with a 3D printing project if the submitted files are deemed fundamentally non-printable due to irreparable errors or design limitations, after reasonable attempts to communicate and resolve the issues with the Client. In such cases, any fees paid may be subject to our cancellation policy (Section 8).
3. Pricing and Payment
3.1. Quote Validity: All price quotations provided by Kallas are valid for a period of seven (7) calendar days from the date of issuance, unless a different validity period is explicitly stated within the quotation. Quotations are subject to change after this period.
3.2. Pricing Factors: The final price quoted for a 3D printing project is determined by several factors, including but not limited to:
- Model Size, Material Type, and Volume: The overall dimensions of the 3D model, the specific type and grade of material selected for printing, and the total volume of material required for the print.
- Layer Resolution and Print Complexity: The chosen layer height or resolution, which affects the print quality and build time, and the geometric complexity of the model, including intricate details, overhangs, and support structure requirements.
- Post-Processing Requirements: The extent of any requested post-processing services beyond standard support removal, such as sanding, painting, coating, or assembly.
- Quantity of Items Requested: Discounts may be offered for larger production runs or multiple identical parts.
3.3. Invoicing: Invoices for 3D printing services will be issued digitally and typically sent to the Client via email, WhatsApp, or SMS, as per the contact information provided. Physical copies of invoices can be provided upon the Client’s specific request.
3.4. Payment Schedule: Unless otherwise agreed upon in writing within the Project Agreement, the following payment schedule applies:
- Full Payment Before Production: Full payment of the quoted price is required from the Client before Kallas will commence any 3D printing production for the project.
- Payment Methods: Payments can be made via accepted methods, which may include bank transfers, Unified Payments Interface (UPI), credit cards, debit cards, and other payment gateways as specified by Kallas.
3.5. Late Payment: In the event that payments are not received by the agreed-upon due date, Kallas reserves the right to implement the following measures:
- Late Fee: A late payment fee of two percent (2%) per month may be applied to the total overdue amount, calculated from the original due date until the payment is received in full.
- Suspension of Work: All ongoing work on the Client’s current projects, as well as any future projects, may be suspended until the outstanding balance, including any applicable late fees, is paid in full.
4. Intellectual Property
4.1. Ownership of Submitted Designs: All 3D model files, designs, and intellectual property submitted by the Client to Kallas for 3D printing services remain the sole and exclusive intellectual property of the Client. Kallas explicitly claims no ownership rights whatsoever over the Client’s submitted designs.
4.2. Use of Submitted Designs: Kallas will not, under any circumstances, use, copy, modify, distribute, replicate, or otherwise exploit any Client-submitted 3D model files or designs for any purpose other than fulfilling the specific 3D printing services requested by the Client and as outlined in the Project Agreement, without obtaining the Client’s explicit prior written consent.
4.3. Warranty of Ownership: By submitting a 3D model file to Kallas for printing, the Client hereby warrants and represents that:
- Rightful Ownership: The Client is the rightful and legal owner of the submitted 3D model file and all intellectual property rights associated with the design.
- Legal Authorization: The Client possesses all necessary legal rights, licenses, and authorizations to produce, have produced, and use the design embodied in the submitted file for the intended application.
- Non-Infringement: The content of the submitted 3D model file does not infringe upon, violate, or misappropriate any intellectual property rights, including but not limited to patents, copyrights, trademarks, trade secrets, or other proprietary rights of any third party.
4.4. Liability for IP Infringement: Kallas shall not be held liable for any legal issues, claims, damages, costs, or expenses arising from or related to the unauthorized use of copyrighted, patented, or otherwise legally protected designs submitted by the Client. The Client assumes full and sole responsibility for ensuring the legality of the submitted designs and will indemnify and hold Kallas harmless from any and all claims of intellectual property infringement resulting from the 3D printing of the Client’s submitted files.
5. Print Quality, Tolerances, and Materials
5.1. Print Accuracy: The accuracy and dimensional tolerances achievable in 3D printing are inherently subject to variations depending on the specific 3D printing technology (e.g., FDM, SLA/DLP), the material being used, the size and complexity of the model, and the chosen printing parameters. Expected tolerances for a specific project will be discussed and, where feasible, documented in the Project Agreement.
5.2. Limitations: The Client acknowledges that 3D printed parts may exhibit certain inherent characteristics and limitations, including:
- Minor Surface Variations or Layer Lines: Depending on the printing technology and layer height, the finished parts may exhibit visible layer lines or minor surface imperfections.
- Color Inconsistency: While we strive for color accuracy, slight variations in color may occur between different prints or batches, especially with certain materials.
- Slight Dimensional Deviations: Despite our best efforts, minor deviations from the intended dimensions specified in the 3D model file may occur due to material shrinkage, thermal expansion, or other factors inherent in the 3D printing process.
5.3. Intended Use and Strength: It is the Client’s sole responsibility to:
- Ensure Suitability for Intended Use: Determine and ensure that the 3D printed part is appropriate and suitable for its intended application, taking into account the material properties and the limitations of the 3D printing process.
- Consider Operational Factors: Carefully consider factors such as anticipated stress, load, temperature, chemical exposure, and other environmental conditions to which the printed part will be subjected.
Kallas shall not be held liable for the failure of 3D printed parts in their intended application unless the specific project explicitly included testing and written certification by Kallas for that particular application and the failure directly resulted from a manufacturing defect attributable to Kallas and not due to design limitations, material properties, or misuse by the Client.
6. Delivery and Acceptance
6.1. Delivery Methods: The delivery of physical 3D printed parts will be handled through one of the following methods, as specified in the Project Agreement:
- Courier Partners: Utilizing reputable courier services (e.g., Blue Dart, DTDC, India Post, or other agreed-upon carriers) for shipment to the Client’s designated address.
- Local Pickup: Arrangement for the Client to pick up the completed parts from Kallas’s premises at a mutually agreed-upon time and location (if applicable and locally feasible).
Shipping charges and estimated delivery times will be clearly outlined in the Project Agreement.
6.2. Risk of Loss: Kallas shall not be held liable for any delays in delivery, loss of, or damage to the 3D printed products once they have been handed over to the designated courier partner or have left Kallas’s premises for local pickup. The risk of loss and title for the products pass to the Client upon our delivery to the carrier or the Client’s representative. The Client may request shipping insurance at an additional cost, which should be specified in writing prior to shipment.
6.3. Client Review Period: Upon delivery or pickup of the 3D printed parts, the Client is granted a period of three (3) business days to thoroughly review the received items for any visible defects, discrepancies from the agreed-upon specifications, or damage incurred during shipping (if applicable). Any such issues must be reported to Kallas in writing (e.g., via email) within this three-day review period, providing clear photographic evidence where appropriate. If no such issues are reported to Kallas within this timeframe, the 3D printing project will be considered fully accepted by the Client.
7. Revisions and Reprints
7.1. Design Revisions: Unless explicitly stated otherwise in the Project Agreement, revisions or modifications to the original 3D model design are not included in the initial project price. Any requests for design revisions after the initial file submission may incur additional charges, which will be quoted separately and require the Client’s written approval before implementation.
7.2. Reprints: Kallas will offer a free reprint of the affected part(s) only under the following specific circumstances:
- Non-Compliance with Specifications: The printed item demonstrably fails to meet the technical specifications (e.g., material, scale, critical dimensions) explicitly agreed upon in the Project Agreement due to an error directly attributable to Kallas.
- Incorrect Material or Scale Due to Our Error: The printed part was produced using the wrong material type or at an incorrect scale due to a mistake made by Kallas during the printing process.
No free reprints will be offered under the following circumstances:
- Design Flaws or Non-Printable Geometry: Issues arising from inherent design flaws, errors in the Client’s submitted 3D model file, or non-printable geometric features that were not identified or corrected prior to printing (regardless of whether Kallas provided a printability assessment).
- Unforeseen Material Weaknesses in a Valid Print: Breakage or failure of a printed part due to inherent material weaknesses that were not reasonably foreseeable or explicitly warranted against in writing by Kallas for the specific application.
- Damage Due to Client Mishandling or Misuse: Damage to or breakage of the printed parts resulting from improper handling, storage, assembly, or use by the Client after delivery or pickup.
8. Cancellations and Refunds
8.1. Cancellation Before Production: The Client may cancel a 3D printing order and receive a full refund of any payments made, provided that the cancellation request is submitted in writing to Kallas before the commencement of any 3D printing production for the project.
8.2. Cancellation After Production Starts: If the 3D printing process has already commenced at the time a cancellation request is received:
- No Refund: Generally, no refund will be issued for the project due to the incurred material and production costs.
- Partial or Failed Prints: At the Client’s request and discretion, Kallas may agree to deliver any partially completed or failed prints resulting from the cancelled order.
8.3. Refund Policy: Refunds will be granted only under the following limited circumstances:
- Failure to Deliver According to Specs: Kallas demonstrably fails to deliver the 3D printed product in substantial accordance with the agreed-upon technical specifications outlined in the Project Agreement due to a manufacturing error directly attributable to Kallas.
- Unusable Part Due to Manufacturing Error: The delivered 3D printed part is rendered fundamentally unusable for its intended purpose due to a direct manufacturing error on the part of Kallas that was not due to design flaws or material limitations.
All refund requests must be submitted in writing within the three-day acceptance period (Section 6.3), accompanied by clear evidence of the issue. Refunds, if approved, will be processed using the original payment method.
9. Liability and Warranty
9.1. Limited Warranty: Kallas provides a limited warranty that the delivered 3D printed part(s) will substantially conform to the agreed-upon technical specifications (material type, dimensions within reasonable tolerances as discussed) as outlined in the Project Agreement. No other warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, are provided unless explicitly stated in writing within a separate agreement.
9.2. Limitation of Liability: To the fullest extent permitted by applicable law, the liability of Kallas arising out of or in connection with the 3D printing services provided under these Terms and Conditions shall be limited to the total amount paid by the Client for the specific order in question. In no event shall Kallas be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or third-party claims, arising from the use of or inability to use the 3D printed parts or our services, even if Kallas has been advised of the possibility of such damages.
10. Prohibited Content
10.1. Restricted Designs: The Client explicitly agrees not to submit any 3D model files or request the printing of any items that fall into the following prohibited categories:
- Copyrighted or Trademarked Items Without Legal Rights: Designs that infringe upon the intellectual property rights (copyrights or trademarks) of others, unless the Client possesses the explicit legal right to reproduce such items.
- Weapons or Weapon Components: Designs intended for the creation of firearms, firearm parts, or other items regulated as weapons.
- Sexually Explicit, Violent, Hateful, or Abusive Content: Designs that depict or promote explicit sexual acts, violence, hatred, discrimination, or abuse towards any individual or group.
- Parts Intended to Cause Harm or Bypass Security Systems: Designs intended for illegal or harmful purposes, including those designed to bypass security measures or create tools for illegal activities.
Kallas reserves the absolute right to refuse to undertake any 3D printing project that, in its sole discretion, violates this clause or is deemed unethical, illegal, or potentially harmful.
11. Termination of Agreement
11.1. Termination by Either Party: Either Kallas or the Client may terminate the Project Agreement and these Terms and Conditions upon written notice to the other party in the event of a material breach of these terms or the Project Agreement by the other party, provided that the breaching party is given a reasonable opportunity (typically thirty (30) calendar days) to cure the breach and fails to do so.
11.2. Termination by Kallas: Kallas reserves the right to terminate the Project Agreement and these Terms and Conditions immediately upon written notice to the Client under the following circumstances:
Violation of Prohibited Content (Section 10): If Kallas discovers that the Client has submitted or requested the printing of prohibited content as outlined in Section 10. Failure to Make Timely Payments: If the Client fails to make payments according to the agreed-upon schedule in the Project Agreement and does not rectify the outstanding balance within a reasonable timeframe after notification. Client Insolvency or Bankruptcy: If the Client becomes insolvent, files for bankruptcy, or is subject to any similar legal proceedings.
11.3. Consequences of Termination: Upon termination of the Project Agreement for any reason:
Outstanding Payments: The Client shall remain liable for any outstanding payments due to Kallas for services already rendered or costs incurred up to the date of termination. Return of Client Property: Upon the Client’s written request and provided all outstanding payments have been settled, Kallas will, within a reasonable timeframe, return any Client-owned materials or intellectual property (excluding work-in-progress prints that were not completed due to termination). No Liability for Termination: Neither party shall be liable to the other for any damages arising solely as a result of the termination of the Project Agreement in accordance with these Terms and Conditions.
12. Confidentiality
12.1. Client Confidential Information: Kallas agrees to treat any confidential information disclosed by the Client in connection with the 3D printing services (including but not limited to design details, technical specifications, and business information clearly marked as “Confidential”) with the same degree of care and protection that it accords to its own confidential information of a similar nature, but at least with reasonable care. Kallas will not disclose such confidential information to any third party without the Client’s prior written consent, except as required by law.
12.2. Exceptions to Confidentiality: The obligations of confidentiality under Section 12.1 shall not apply to information that:
Is already known to Kallas prior to its disclosure by the Client, without any obligation of confidentiality. Is or becomes publicly known through no wrongful act or omission of Kallas. Is rightfully received by Kallas from a third party without any obligation of confidentiality. Is independently developed by Kallas without use of or reference to the Client’s confidential information. Is required to be disclosed by law or legal process, provided that Kallas provides the Client with prompt notice of such required disclosure to allow the Client to seek a protective order or other appropriate remedy.
13. Governing Law and Dispute Resolution
13.1. Governing Law: These Terms and Conditions and any related Project Agreements shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
13.2. Jurisdiction: Any legal suit, action, or proceeding arising out of or relating to these Terms and Conditions or any Project Agreement shall be exclusively brought in the courts located in Visakhapatnam, Andhra Pradesh, India, and each party irrevocably submits to the personal jurisdiction of such courts.
13.3. Dispute Resolution: In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or any Project Agreement, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If the parties are unable to reach a mutually satisfactory resolution within a reasonable period (not to exceed thirty (30) calendar days from the commencement of negotiations), either party may then initiate legal proceedings in the competent courts as set forth in Section 13.2.
14. Miscellaneous
14.1. Entire Agreement: These Terms and Conditions, together with any written Project Agreement executed between Kallas and the Client, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.
14.2. Amendments: No amendment to or modification of these Terms and Conditions shall be binding unless made in writing and signed by duly authorized representatives of both Kallas and the Client.
14.3. Severability: If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable for any reason, such provision shall be struck and the remaining provisions shall continue in full force and effect as if such invalid, illegal, or unenforceable provision had never been contained herein. The parties agree to negotiate in good faith to replace such invalid or unenforceable provision with a valid and enforceable provision that achieves, to the greatest extent possible, the economic, business, and other purposes of the original provision.
14.4. Waiver: The failure of either party to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions shall be effective only if it is in writing and signed by the waiving party.
14.5. Assignment: The Client shall not assign or transfer any of its rights or obligations under these Terms and Conditions or any Project Agreement without the prior written consent of Kallas. Kallas may assign its rights and obligations under these Terms and Conditions or any Project Agreement without the Client’s consent.
14.6. Notices: All notices and other communications required or permitted under these Terms and Conditions shall be in writing and shall be deemed to have been duly given when delivered personally, sent by registered or certified mail (return receipt requested), or sent by reputable overnight courier service to the addresses specified in the Project Agreement or as otherwise notified by one party to the other in writing. Notices sent by email shall be deemed given on the next business day after sending, provided that a confirmation of receipt is obtained.
14.7. Force Majeure: Neither party shall be liable for any failure or delay in performance of its obligations under these Terms and Conditions or any Project Agreement arising out of or caused by any event beyond the reasonable control of such party, including but not limited to acts of God, war, terrorism, riots, fire, flood, earthquake, strike, lockout, epidemic, pandemic, governmental restrictions, power failures, or internet disruptions (each, a “Force Majeure Event”). The affected party shall promptly notify the other party of the occurrence of a Force Majeure Event and shall use commercially reasonable efforts to mitigate the impact of such event. The performance of the affected party’s obligations shall be suspended for the duration of the Force Majeure Event. If the Force Majeure Event continues for a period of thirty (30) calendar days or more, either party may terminate the affected Project Agreement upon written notice to the other party.
By proceeding with a 3D printing project with Kallas , you acknowledge that you have carefully read, understood, and agree to be fully bound by these detailed Terms and Conditions.
Detailed Terms and Conditions for Kallas 3D Printing Services
Last Updated: 22/05/2025